Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution center, you will receive another email with shipping information.

Please allow 24-72 hours from the time you place your order for it’s status to update. Your order will be shipped to you and arrive as soon as possible.

We know how important your order is! Fireplacess provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighborhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.

We will always do our best to assist you, but Fireplacess does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.

Yes! We are proud to offer global shipping services that currently operate in over 200 countries and islands world wide.

We accept returns and offer refunds. Please read our refun policy here.